Terms of Service

Last updated: 25 February 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the Titus CRM platform ("Platform", "Service") provided by Delta Community Support Pty Ltd ("Company", "we", "us"). By accessing or using the Platform, you agree to be bound by these Terms.

2. Service Description

Titus CRM is a cloud-based customer relationship management and operations platform designed for NDIS disability service providers. The Platform provides tools for:

• Contact and participant management
• Roster scheduling and workforce management
• Phone calls and SMS communications
• NDIS compliance reporting and documentation
• Incident reporting and continuous improvement
• Invoice and budget management
• AI-assisted operational tools

3. User Accounts

• You must provide accurate and complete registration information
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized use of your account
• Account sharing is prohibited — each user must have their own credentials
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with NDIS regulations. You must not:

• Use the Platform to store or transmit malicious code
• Attempt to gain unauthorized access to other users' data
• Use the Platform in any way that violates applicable laws or regulations
• Share participant data outside of authorized channels
• Use the AI features to generate false or misleading documentation
• Exceed reasonable usage limits that may impact other users

5. NDIS Compliance

Users are responsible for ensuring their use of the Platform complies with:

• NDIS Act 2013 and NDIS Rules
• NDIS Practice Standards and Quality Indicators
• NDIS Code of Conduct
• State and territory worker screening requirements
• Relevant industrial awards (SCHADS Award)

While the Platform provides tools to assist with compliance, ultimate responsibility for regulatory compliance rests with the provider organisation.

6. Data Ownership

• You retain ownership of all data you enter into the Platform
• We claim no intellectual property rights over your content
• Upon termination, you may request an export of your data
• We may retain anonymised, aggregated data for analytics and service improvement

7. Service Availability

We aim to provide 99.5% uptime but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for service interruptions caused by factors outside our control including internet outages, third-party service failures, or force majeure events.

8. AI Features Disclaimer

The Platform includes AI-powered features (progress note generation, roster suggestions, compliance analysis, etc.). These features are provided as decision-support tools only. All AI-generated content must be reviewed by qualified staff before being used in official documentation. We do not guarantee the accuracy of AI-generated content.

9. Third-Party Integrations

The Platform integrates with third-party services including Twilio, Airtable, Microsoft 365, ElevenLabs, and Anthropic. Your use of these integrations is subject to their respective terms of service. We are not responsible for the availability or performance of third-party services.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

• We provide the Platform "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid by you in the 12 months preceding the claim
• Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law

11. Termination

Either party may terminate the agreement with 30 days written notice. We may immediately terminate access if you breach these Terms. Upon termination, your access will be revoked and data retained per our Privacy Policy retention schedule.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance of the updated Terms.

14. Contact

Delta Community Support
Email: hello@tituscrm.com.au
Brisbane, QLD, Australia